Nelli Jacobo Rodriguez
About Nelli Jacobo Rodriguez
Nelli Jacobo Rodriguez is a Software Support Specialist II at Accruent, where she has worked since 2017. Previously, she served as a Senior Process Executive at Facebook through Cognizant Technology Solutions and has a background in Mathematics and Actuarial Science from The University of Texas at Austin.
Work at Accruent
Nelli Jacobo Rodriguez has been employed at Accruent as a Software Support Specialist II since 2017. In this role, she focuses on providing technical support and solutions to clients, ensuring their software needs are met effectively. Her tenure at Accruent spans over seven years, during which she has developed expertise in addressing customer inquiries and resolving issues efficiently.
Previous Experience at Facebook
Prior to her current role, Nelli worked at Facebook through Cognizant Technology Solutions as a Senior Process Executive from 2015 to 2017. During her two years in this position, she was based in the Austin, Texas area. Her responsibilities included managing complex tasks and providing support in a fast-paced environment, contributing to her ability to handle high-pressure situations.
Education and Expertise
Nelli Jacobo Rodriguez earned her Bachelor's degree in Mathematics/Actuarial Science from The University of Texas at Austin, where she studied from 2011 to 2015. This educational background has equipped her with analytical skills and a strong foundation in problem-solving, which she applies in her professional roles.
Background as Student Assistant
While pursuing her degree, Nelli worked as an Undergraduate/Student Assistant at The University of Texas at Austin from 2012 to 2015. In this role, she supported faculty and staff, gaining valuable experience in a collaborative academic environment. This position contributed to her development of strong interpersonal skills and her ability to work effectively within teams.
Customer Relationship Management Skills
Nelli excels in building customer satisfaction, success, and loyalty through effective relationship-building. Her focus on understanding customer needs and providing tailored solutions has been a significant aspect of her career, particularly in her roles at Accruent and Facebook.