Oliver Masters
About Oliver Masters
Oliver Masters is a Senior Support Manager at Accruent, where he has worked since 2016 in Newcastle upon Tyne, England. He has a background in business systems and customer support, having previously held positions at Dudley Metropolitan Borough Council and Verisae.
Work at Accruent
Oliver Masters has been employed at Accruent since 2016, serving as the Senior Support Manager. In this role, he oversees support operations and ensures customer satisfaction. His tenure at Accruent spans eight years, during which he has contributed to the company's commitment to providing effective solutions for clients. His experience in this position has allowed him to develop a deep understanding of the company's products and services.
Previous Experience
Prior to his current role at Accruent, Oliver Masters worked at DUDLEY METROPOLITAN BOROUGH COUNCIL as a Business Systems Officer from 2006 to 2015. In this capacity, he was responsible for managing and supporting various business systems. Following this position, he joined Verisae, an Accruent company, as a Customer Support Level 2 from 2015 to 2016, where he provided technical support and assistance to customers.
Education and Expertise
Oliver Masters studied at the University of Oxford, where he earned an Undergraduate Diploma in Computing from 2001 to 2003. This educational background has equipped him with a solid foundation in computing principles and practices, which he applies in his professional roles. His expertise in technology and support management has been instrumental in his career development.
Career Timeline
Oliver Masters has a diverse career spanning over 17 years in various roles related to support and business systems. He began his career at DUDLEY METROPOLITAN BOROUGH COUNCIL, where he worked for nine years. He then transitioned to Verisae for one year before joining Accruent. His career trajectory reflects a consistent focus on support management and customer service.