Rik Muschamp
About Rik Muschamp
Rik Muschamp serves as the Documents GM (VP of Product) at Accruent, overseeing key product lines and advocating for user experience in product development. He has extensive experience in product management and IT support across various companies, including Nisa Retail and Citi Logik.
Current Role at Accruent
Rik Muschamp currently serves as the Documents GM (VP of Product) at Accruent, a position he has held since 2024. He works remotely and oversees the Meridian, VX Maintain, and VX Field product lines. His role involves managing product strategy and development, ensuring that user experience is prioritized to enhance customer satisfaction and retention.
Previous Experience at Accruent
Before his current role, Rik Muschamp worked at Accruent as the Director of Product Management for the EMEA region from 2023 to 2024. During this time, he focused on product management strategies tailored to the European, Middle Eastern, and African markets, contributing to the company's growth and product alignment with regional needs.
Career Background in Retail and IT
Rik Muschamp has extensive experience in the retail and IT sectors. He worked at Nisa Retail in various roles, including Product Manager/Project Manager/Lead Designer (UX & UI) from 2013 to 2017, and IT Service Desk Manager from 2011 to 2013. His earlier roles at Nisa included 3rd Line Support and IT Helpdesk Team Leader. Additionally, he served as Head of Product at Citi Logik from 2021 to 2023 and at HTEC Ltd. from 2017 to 2021.
Educational Background
Rik Muschamp studied Information Systems (Hons) at the University of Leeds, where he earned a Bachelor of Science (BSc) from 2000 to 2003. He later pursued further education at The Open University, achieving a Diploma in Economics from 2012 to 2013. His educational background supports his expertise in product management and technology.
Advocacy for Product Development Practices
Rik Muschamp advocates for rapid iteration, feedback, and experimentation in product development. He believes that organizations lacking strong product capabilities miss crucial elements for success. His focus on embedding user experience across organizations aims to prevent customer loss due to negative experiences, highlighting his commitment to effective product management.