Steffanie Biedler
About Steffanie Biedler
Steffanie Biedler serves as the Global Customer Officer at Accruent, a position she has held since 2023. With extensive experience in customer success and operations across various companies, she emphasizes building strong foundations for decision-making and relationship management in business operations.
Current Role at Accruent
Steffanie Biedler serves as the Global Customer Officer at Accruent, a position she has held since 2023. In this role, she focuses on enhancing customer relationships and driving customer success initiatives. Her responsibilities include developing strategies that align with the company's objectives and ensuring that customer needs are met effectively. Biedler's expertise in customer experience and operational excellence supports Accruent's commitment to delivering value to its clients.
Previous Experience at ACI Worldwide
Before joining Accruent, Steffanie Biedler worked at ACI Worldwide as the Vice President of Customer Success Strategy & Enablement from 2018 to 2021. During her tenure, she was responsible for developing customer success strategies that enhanced client engagement and satisfaction. Her work contributed to the overall success of the organization by focusing on customer retention and growth.
Professional Background in Customer Success
Biedler has extensive experience in customer success and operations across various organizations. She held the position of Chief of Staff for Customer Success at VMware for a brief period in 2021. Additionally, she has worked in several roles at SecureWorks, including Director of Operations Excellence and Chief of Staff to the COO, and Quality Consultant. Her diverse background in customer experience roles has equipped her with the skills to drive operational improvements and enhance customer satisfaction.
Educational Background
Steffanie Biedler earned a Bachelor of Science degree in Agricultural Business and Business Administration from the University of Nevada, Reno. Her educational foundation supports her professional endeavors in business operations and customer success, enabling her to apply critical thinking and decision-making skills effectively in her roles.
Strategic Approach to Business Operations
Biedler emphasizes the importance of building strong, scalable foundations for decision-making and communication within business operations. She advocates for aligning operational principles with organizational readiness and the competitive landscape. Her strategic approach includes a two-pronged method focused on achieving both short-term gains and sustainable growth, which aligns with the strategic direction of the businesses she supports.