Shamia Malone
About Shamia Malone
Shamia Malone is a Sales Development Representative at Accushield, where she applies a strategic approach to customer service and effectively manages customer accounts. With extensive experience in various roles, she demonstrates strong problem-solving skills and proficiency in essential software tools.
Work at Accushield
Shamia Malone has been employed at Accushield as a Sales Development Representative since 2021. In this role, she utilizes business partners and vendors to provide customers with effective options tailored to their needs. Her strategic approach to customer service is a key aspect of her responsibilities. Shamia's work involves hands-on experience in managing customer accounts, which includes reviewing, updating, and making necessary changes to ensure accurate customer information.
Previous Experience
Prior to her current position, Shamia Malone worked at TRC Staffing Services, Inc. as an Assistant Operations Manager for a duration of two months in 2020. Before that, she served as a Broker’s Assistant at CRESCENT RESOURCES from 2004 to 2006, accumulating two years of experience in the Greater Atlanta Area. These roles have contributed to her skill set in operations and customer management.
Skills and Proficiencies
Shamia Malone demonstrates strong technical skills, being proficient in software tools such as Word, Excel, Explorer, Outlook, FMLS, and MLS. Her capabilities extend to excellent organization, multi-tasking, communication, and writing skills. These skills are essential for successful project completion and contribute to her effectiveness in customer service and account management.
Customer Service Approach
Shamia Malone showcases a strategic approach to customer service by effectively utilizing business partners and vendors. She possesses sharp problem-solving and needs assessment skills, which aid in ensuring customer satisfaction. Her ability to manage customer information effectively is evident in her hands-on experience with reviewing and updating customer accounts.