Caroline Robertson
About Caroline Robertson
Caroline Robertson is a Customer Support Representative at AccuVein Inc. with over 18 years of experience in various customer service roles, known for her compassionate listening and proactive problem-solving skills.
Current Role at AccuVein
Caroline Robertson has been employed at AccuVein Inc. as a Customer Support Representative since 2018. In this role, she is responsible for providing support to clients and ensuring their needs are met. Her position is based in Redwood City, where she has contributed to enhancing customer satisfaction through effective communication and problem-solving skills.
Previous Experience in Customer Support
Prior to her current role, Caroline worked in various customer support positions. She served as a Sr. Call Center Representative at Procter & Gamble's Oral B Laboratories from 1993 to 2000, where she gained extensive experience in handling customer inquiries. Additionally, she worked as a Point of Sale Representative at Visa for 11 months in 1989-1990 and as a Customer Service Representative for SkyWest Airlines from 2007 to 2010.
Educational Background
Caroline Robertson studied at the College of San Mateo and later attended Canada College in Redwood City, California. Her education has provided her with a foundation in communication and customer service, which she has applied throughout her career in various roles.
Professional Skills and Attributes
Caroline has over 18 years of experience in roles that include Account Management, Project Coordination, and Training. She is recognized for her compassionate listening skills and her proactive approach to problem-solving. Caroline is known for her positive attitude and ability to think outside the box, which enhances her effectiveness in client support.
Career Progression
Caroline's career has included diverse roles in customer service and support. After her time at Procter & Gamble, she worked at Globalware Solutions as a Client Service Representative from 2001 to 2003. Her varied experiences have equipped her with a comprehensive understanding of customer needs and service delivery.