John Harris
About John Harris
John Harris is a Customer Technical Support Engineer with extensive experience in customer service and technical support roles. He has worked for companies such as Pacific Pulmonary Services, AccuVein Inc., and AdaptHealth, and has a background in the US Army as an Infantry Soldier.
Work at AccuVein
John Harris currently serves as a Customer Technical Support Engineer at AccuVein Inc., a position he has held since 2023. In this role, he is responsible for ensuring successful service for patients by understanding the entire front-end process. His work is conducted remotely from the United States, where he applies his technical skills to support the company's customer service objectives.
Previous Experience at Pacific Pulmonary Services
Prior to his current role, John Harris worked at Pacific Pulmonary Services as a Customer Service Representative from 2016 to 2019. He spent three years in this position in Colorado Springs, Colorado. Earlier in his tenure at the same company, he worked as a Technician from 2012 to 2016, accumulating four years of experience in the Colorado Springs and Denver areas.
Military Background in the US Army
John Harris served in the US Army as an Infantry Soldier from 2019 to 2022. His military experience provided him with skills in conflict resolution and the ability to work under stress, enhancing his critical thinking and time management capabilities.
Education and Certifications
John Harris holds an Associate's degree in Heating, Air Conditioning, Ventilation and Refrigeration from IntelliTech College, which he completed from 2007 to 2009. He also earned an Associate's degree in Biomedical Equipment Repair Technology from the same institution between 2012 and 2014. Additionally, he studied Information Technology at ACI Learning, achieving ITIL certification in 2022.
Customer Support Skills and Aspirations
John Harris has extensive experience in providing customer support through various channels, including phone, email, and in-person interactions. He aspires for long-term growth within a company, demonstrating a commitment to career development. He holds an active Security Clearance, enabling him to handle sensitive information effectively.