Andy Russell
About Andy Russell
Andy Russell is a Contact Centre & Service Operations Manager at Acer, where he has worked since 2013. He has held various roles within the company, including Repair Centre Technician and Account Manager, and has experience in customer service and technical support.
Current Role at Acer
Andy Russell serves as the Contact Centre & Service Operations Manager at Acer, a position he has held since 2013. In this role, he oversees the operations of the contact center, ensuring efficient service delivery and customer satisfaction. His extensive experience within the company contributes to his ability to manage service operations effectively.
Previous Positions at Acer
Andy Russell has held multiple roles at Acer throughout his career. He began as a Contact Center Agent from 2001 to 2003 in Belfast, followed by a position as a Repair Centre Technician in Plymouth from 2003 to 2004. He then progressed to Repair Centre Team Leader from 2004 to 2006, and later worked as a Server Production Engineer in Milan from 2006 to 2007. Before his current role, he served as an Account Manager in London from 2008 to 2013.
Early Career Experience
Before joining Acer, Andy Russell worked as a Help Desk Technician at the Northern Ireland Civil Service from 2000 to 2001. This role provided him with foundational experience in technical support and customer service, which he later applied in his various positions at Acer.
Education and Qualifications
Andy Russell completed his secondary education at Dromore High School, where he achieved High School/Secondary Diplomas and Certificates from 1993 to 1998. This educational background laid the groundwork for his career in technology and customer service.