Brad Bliven
About Brad Bliven
Brad Bliven serves as the Senior Program Manager for Global Digital Services at Acer, where he has worked since 2016. He leads the development of digital service platforms and manages global support systems, drawing on over 15 years of experience at Gateway in various managerial roles.
Work at Acer
Brad Bliven has been employed at Acer since 2016, serving as the Sr. Program Manager for Global Digital Services. In this role, he leads the strategic and operational development of key global digital service platforms. His responsibilities include overseeing web services, knowledge management, social engagement, and branded community initiatives. Bliven also manages email and chat systems designed to enhance efficiency in global contact centers, focusing on contact avoidance and improving handle time. He ensures that Acer's support websites, tailored for over 60 countries, deliver optimal functionality while respecting local nuances.
Previous Experience at Gateway
Before joining Acer, Brad Bliven worked at Gateway for 15 years, from 1993 to 2008. He held the position of Sr. Manager, where he was responsible for various aspects of contact center operations. His role included managing the contact center as a Sr. Manager, focusing on enhancing customer service delivery. His extensive experience at Gateway contributed to his expertise in managing digital services and support systems.
Support Systems Program Manager Role
Bliven previously worked at Acer as the Support Systems Program Manager from 2008 to 2016. In this capacity, he oversaw the creation, translation, and publication of global support knowledge in 13 languages. He also managed a multi-lingual video catalog to support Acer's customer service initiatives. This role involved ensuring that Acer's support resources were accessible and effective for a diverse, global audience.
Education and Expertise
Brad Bliven studied at Briar Cliff University from 1991 to 1993. His educational background has contributed to his professional expertise in program management and digital services. Bliven's experience spans over two decades in the technology sector, with a focus on customer support and digital engagement strategies.