Chris Nicolaou
About Chris Nicolaou
Chris Nicolaou is a Technical Account Manager at Acer, where he has worked since 2010. He has held various roles within the company, including Field Services Engineer and Senior Technical Support Engineer, and is responsible for managing incidents and ensuring customer satisfaction.
Current Role at Acer
Chris Nicolaou serves as a Technical Account Manager at Acer, a position he has held since 2010. In this role, he is responsible for managing incidents and service level agreements, ensuring uninterrupted business operations for key accounts. He plays a crucial role in maintaining service levels, focusing on customer satisfaction and retention. Chris collaborates closely with the sales team, providing insights into customer perceptions of Acer's products, which aids in the sales process.
Previous Positions at Acer
Chris Nicolaou has held multiple positions at Acer prior to his current role. He worked as a Senior Technical Support Engineer from 2007 to 2009, and as an Inventory Controller from 2009 to 2010. Additionally, he served as a Field Services Engineer from 2010 to 2012. His diverse experience within the company has equipped him with a comprehensive understanding of technical support and inventory management.
Education Background
Chris Nicolaou studied at St Patrick's Marist College. The educational background has contributed to his technical expertise and professional development, supporting his career progression within Acer.
Professional Responsibilities
In his current role, Chris Nicolaou assists customers during the product evaluation process, addressing any concerns to facilitate smooth product adoption. He is dedicated to managing service levels for Acer's key accounts, ensuring that customer needs are met effectively. His focus on customer satisfaction is integral to his responsibilities.