Danilo Cavallaro
About Danilo Cavallaro
Danilo Cavallaro is a Contact Center Agent currently employed at Acer in Syracuse, Italy. He has extensive experience in the tourism sector, having worked in various roles including Incoming Travel Consultant at Cartier World Travel and Guest Relations Officer at Disneyland Paris.
Work at Acer
Danilo Cavallaro has been employed at Acer as a Contact Center Agent since 2021. In this role, he is responsible for managing customer inquiries and providing support to clients. His position requires effective communication skills and a strong understanding of customer service principles.
Previous Experience in Tourism
Prior to his current role, Danilo worked in various positions within the tourism sector. He served as an Incoming Travel Consultant at Cartier World Travel in Melbourne, Australia, for seven months in 2019. He also held the position of Guest Relations Officer at Disneyland Paris from 2007 to 2010, and worked as a Front Office Receptionist at Marriott Hotels for six months in 2010. Additionally, he was a Booking Assistant and Travel Consultant at Insolita Travels Tour Operator from 2016 to 2019.
Education and Expertise
Danilo studied at Università di Catania, where he focused on Tourism and Travel Services Management, earning a degree in Scienze del Turismo from 2020 to 2023. He also attended I.T.T. Filippo Brunelleschi in Acireale, Italy, where he specialized in Management of Travel and Tourism Services and achieved a high school graduation qualification as a specialist tour operator and tourist services from 2001 to 2006.
Skills and Attributes
Danilo demonstrates a high level of creativity and motivation in his work. He possesses keen attention to detail and excels in customer management. His flexibility and quick learning ability enable him to adapt to new tasks efficiently. Additionally, he has a strong passion for foreign languages and travel, which enhances his professional capabilities in the tourism industry.