Darwin Castillo
About Darwin Castillo
Darwin Castillo is a Technical Support Manager at Acer, with a background in IT and business management. He has extensive experience in the computer hardware industry, having held various roles at Acer and Western Union over the past two decades.
Current Role at Acer
Darwin Castillo currently serves as the Technical Support Manager at Acer, a position he has held since 2021. In this role, he is responsible for overseeing technical support operations, ensuring efficient service delivery, and managing support teams. His extensive experience in the computer hardware industry informs his approach to troubleshooting and customer service.
Previous Experience at Acer
Darwin Castillo has a long history with Acer, having worked in various roles since 2002. He initially served as a Support Engineer for two years and later took on the role of Field Engineer for seven months in 2001. From 2016 to 2021, he worked as the Regional IT Coordinator for South Europe, based in 's-Hertogenbosch, Netherlands. Additionally, he has been involved in SEO for the BeNeLux region since 2004.
Experience at Western Union
Before his current role at Acer, Darwin Castillo worked at Western Union as a Community Consultant for the Latin America and Caribbean region, including Colombia, from 2007 to 2010. In this position, he contributed to community engagement and support initiatives, enhancing the company's outreach and service delivery.
Educational Background
Darwin Castillo has a diverse educational background. He studied System Engineering at Pontificia Universidad Católica Madre y Maestra, earning a Bachelor’s degree from 1991 to 1995. He also completed a Bachelor’s degree in Business Management at Universidad Iberomericana from 1996 to 1999. His studies at Arcus College Maastricht and Universidad Nacional Pedro Henríquez Ureña further contributed to his academic foundation.
Skills and Expertise
Darwin Castillo possesses strong skills in managing Windows 7 and 10 environments, which are essential for effective troubleshooting and support in the computer hardware industry. He has expertise in ITIL and People Management, which are crucial for managing technical support teams effectively. His demonstrated history in the computer hardware sector highlights his understanding of the industry's challenges and opportunities.