David Mchugh
About David Mchugh
David Mchugh serves as the Customer Service Manager for EMEA at Acer, focusing on customer technical support and new product introductions. With extensive experience in managing service networks and a strong emphasis on quality reporting, he has contributed to customer satisfaction benchmarks in the technology sector.
Work at Acer
David Mchugh has been employed at Acer since 2010, serving as the Customer Service Manager for the EMEA region, focusing on smartphones, tablets, IT, education, and TV products. His role involves overseeing customer technical support and managing new product introduction processes. Mchugh plays a significant part in benchmarking customer satisfaction for service operations, ensuring high standards in customer service delivery. He has maintained this position for 14 years while based in Switzerland.
Previous Experience at LG Electronics
Prior to his tenure at Acer, David Mchugh worked at LG Electronics as a Customer Service Senior Manager from 2005 to 2010. In this role, he was responsible for customer service operations in the Région de Paris, France. His experience at LG Electronics contributed to his expertise in managing customer service functions and enhancing service quality.
Education and Expertise
David Mchugh studied at The University of Reading, where he earned a Master of Business Administration (MBA) degree in Manufacturing Engineering from 1994 to 1996. His educational background provides him with a strong foundation in business management principles, which he applies in his current role in customer service management.
Customer Service Management Skills
David Mchugh specializes in budget management and warranty cost provision within the customer service domain. He has extensive experience in establishing and managing third-party service networks, with a strong focus on field quality reporting and implementing improvements. His skills contribute to effective customer service operations and enhanced customer satisfaction.