Di Si Luong
About Di Si Luong
Di Si Luong is a Customer Service Representative at Acer in Taipei City, Taiwan, where he has worked since 2011. He provides technical assistance and manages logistics for electronic device returns and supports the service marketing team.
Work at Acer
Di Si Luong has been employed at Acer as a Customer Service Representative since 2011. Over the course of 13 years, Luong has developed expertise in handling the logistics of receiving and returning various electronic devices for customers. In addition to customer service responsibilities, Luong supports the service marketing team, contributing to the overall customer experience and operational efficiency.
Education and Expertise
Di Si Luong studied at Uniwersytet SWPS, where Luong earned a Bachelor's degree in English from 2009 to 2014. This educational background provides a foundation for effective communication and customer interaction in the role of Customer Service Representative.
Technical Support Skills
In the role at Acer, Di Si Luong provides technical assistance to customers, particularly in installing various drivers. This includes support for wireless, display card, and sound card installations, ensuring that customers can effectively utilize their electronic devices.
Customer Service Responsibilities
As a Customer Service Representative, Di Si Luong is responsible for addressing customer inquiries and issues related to electronic devices. This role involves not only direct customer interaction but also logistical management of device returns and support for service marketing initiatives.