Jay Mc Garrity
About Jay Mc Garrity
Jay Mc Garrity serves as the Field Technical Service Manager at Acer in Sydney, Australia, where he has worked since 2019. He has extensive experience in service delivery management, having previously held a position at loc8.com for ten years.
Work at Acer
Jay Mc Garrity has served as the Field Technical Service Manager at Acer since 2019. In this role, he is responsible for overseeing after-sales non-technical support to ensure compliance with warranty and service contract terms. His efforts focus on enhancing customer satisfaction and aligning service delivery with established field service level agreements. Mc Garrity's position in Sydney, Australia, allows him to directly impact the quality of service provided to Acer's customers.
Current Role at Loc8.com
Since 2014, Jay Mc Garrity has held the position of National Service Delivery Manager at loc8.com. Over his ten years in this role, he has contributed to the company's service delivery strategies. His experience in managing service operations complements his technical expertise, allowing him to effectively oversee service initiatives and improve overall service quality.
Education and Expertise
Jay Mc Garrity has a diverse educational background. He studied at AEATS, where he earned a Diploma of Management from 2011 to 2012. He also attended TAFE, achieving a Trade in Bricklaying from 1999 to 2001. Additionally, he completed a Diploma of Quality Auditing at SAI Global from 2012 to 2013. This combination of management and technical training supports his roles in service delivery and technical management.
Strategic Initiatives at Acer
In his role at Acer, Jay Mc Garrity has implemented strategic initiatives aimed at enhancing customer satisfaction. He focuses on ensuring compliance with field service level agreements, which is critical for maintaining service quality and customer trust. His contributions are essential for aligning Acer's service delivery with customer expectations and contractual obligations.