Jiayane Skhumbuzo Steven
About Jiayane Skhumbuzo Steven
Jiayane Skhumbuzo Steven is an IT Technician with over a decade of experience, currently employed at Acer. He has a background in technical support and customer service, having studied at various institutions including Samsung Technical Academy and Boston College.
Work at Acer
Jiayane Skhumbuzo Steven has been employed at Acer as an IT Technician since 2012. Over the course of 12 years, he has specialized in repairing a variety of devices, including laptops, servers, desktops, LCD monitors, all-in-one computers, and cell phones. His role involves diagnosing technical issues and managing the ordering of spare parts to ensure efficient repair processes.
Education and Expertise
Jiayane studied at Samsung Technical Academy in Boksburg, where he focused on Samsung Technical and Customer Service, earning a certificate in 2016 after an 11-month program. He also attended Boston College Johannesburg, Carlton Centre, and Damelin, Boston, where he achieved a Diploma in Production Management with a focus on Management Information Systems. His educational background supports his technical expertise in IT.
Background
Prior to his current role at Acer, Jiayane worked at the Department of Home Affairs as Desktop Support for 10 months in 2009. This experience contributed to his extensive knowledge in technical support and customer service, which he has further developed throughout his career.
Technical Skills
Jiayane is proficient in performing software reloads and updates, ensuring that systems operate with the latest software versions for optimal performance. His technical skills enable him to effectively address and resolve various technical issues, enhancing overall system functionality.
Customer Service Experience
Jiayane has extensive experience in face-to-face customer service. He enhances client satisfaction through effective communication and technical support, ensuring that customer needs are met promptly and efficiently.