Kasun Wanigarathna
About Kasun Wanigarathna
Kasun Wanigarathna is a Field Technician with over a decade of experience in the IT sector, currently working at Acer in Melbourne, Australia. He has previously held roles at Trident Computer Services and AWA Technology Services, and he provides technical support to various government departments.
Work at Acer
Kasun Wanigarathna has been employed at Acer as a Field Technician since 2014. In this role, he is responsible for maintaining records of hardware issues, performance, and supplies. His duties also include providing first-level phone support to regional technicians and handling the relocation of servers and routers.
Previous Experience in IT Support
Prior to his current position at Acer, Kasun Wanigarathna worked at Trident Computer Services as a Field Service Engineer for 11 months in Melbourne, Australia, from 2014 to 2015. He also held the position of Desktop Support Technician at JAV IT Group for 2 months in 2014. Additionally, he served as Manager – Solutions Support at Sanje Lanka from 2006 to 2012 and as Team Leader – Solutions Support from 2005 to 2007.
Education and Expertise
Kasun Wanigarathna studied at Rahula College in Matara from 1986 to 1999, where he focused on Physical Sciences. He furthered his education at the National Institute of Information Technology, earning a Diploma in Information Technology. His technical expertise includes extensive experience in setting up and configuring various versions of Windows operating systems, including Windows XP, 7, 8, 8.1, and 10.
Current Role at AWA Technology Services
In addition to his work at Acer, Kasun Wanigarathna has been employed at AWA Technology Services as a Field Service Engineer - Level 4 since 2016. In this capacity, he provides technical support to multiple government departments, including VIC Police, Department of Education, DHS, DVA, and RAFF.