Laurence Pagis
About Laurence Pagis
Laurence Pagis serves as the Responsable Retours Produits at Acer, where he has worked since 2009. He has a background in quality engineering and support roles at Packard Bell and has contributed to process improvements in product returns management.
Work at Acer
Laurence Pagis has been employed at Acer since 2009, holding the position of Responsable Retours Produits. In this role, Pagis has focused on managing the product return process, ensuring efficiency and effectiveness. Pagis has collaborated with both local and international partners to optimize the product return and resale process, contributing to the company's operational goals. Additionally, Pagis has implemented various process improvements in product returns management, aimed at enhancing cost efficiency and reducing turnaround times.
Previous Experience at Packard Bell
Prior to joining Acer, Laurence Pagis worked at Packard Bell in various roles from 2001 to 2009. Pagis started as Support Qualité Fournisseur from 2001 to 2003, followed by a position as Ingénieur Qualité Fournisseur from 2003 to 2006. Pagis then served as Coordinateur Service & Support from 2006 to 2009. These roles involved quality assurance and support functions, contributing to product quality and customer satisfaction.
Education and Expertise
Laurence Pagis has pursued education in quality management and language studies. Pagis studied at the Faculté de Lettres et Sciences Humaines in Angers, achieving a DEUG in English. Additionally, Pagis has been studying at CAP AFNOR since 2005, where the focus has been on achieving Formation à l'Audit Qualité, further enhancing expertise in quality auditing and management.
Achievements in Product Returns Management
In the role at Acer, Laurence Pagis has negotiated sales prices for returned products, which has positively impacted the company's revenue stream. This negotiation skill, combined with the implementation of process improvements in product returns management, has contributed to the overall efficiency and effectiveness of Acer's operations in managing returned products.