Maga Yang
About Maga Yang
Maga Yang is an IT Manager at Acer, where he has worked since 2011. He holds a Master's degree in Computer Science from Florida International University and has developed several systems to enhance customer experience and operational efficiency.
Work at Acer
Maga Yang has been employed at Acer since 2011, currently serving as an IT Manager in Taipei City, Taiwan. In this role, Yang has focused on developing systems to enhance customer interaction, notably the Customer Experience and Engagement Management System. Prior to this position, Yang held multiple roles at Acer, including Ecommerce Operations Analyst from 1997 to 2000, where the String Translation Management System was created to support multilingual capabilities. Yang also worked as a Product Engineer from 1995 to 1997, designing the Shopflow Information System to streamline retail processes. Additionally, Yang briefly served as a Project Director in 2002, contributing to the development of the Product Spec Auto-gen and Management System and implementing the Service and Support Management System.
Education and Expertise
Maga Yang earned a Master's degree in Computer Science from Florida International University, studying from 1992 to 1995. This educational background has equipped Yang with the technical knowledge and skills necessary for various roles in the IT field. Yang's expertise includes system development and management, with a focus on enhancing user experience and operational efficiency within the technology sector.
Background
Maga Yang's career at Acer began shortly after completing a Master's degree in Computer Science. Yang's professional journey has included various roles that demonstrate a progression in responsibilities and technical skills. Starting as a Product Engineer, Yang transitioned to roles with increasing complexity, ultimately reaching the position of IT Manager. This trajectory reflects a commitment to leveraging technology for improved business processes and customer engagement.
Achievements
Throughout the tenure at Acer, Maga Yang has contributed to the development of several key systems aimed at improving customer interaction and operational efficiency. Notable projects include the Customer Experience and Engagement Management System, which enhances user engagement, and the String Translation Management System, which supports multilingual communication. Yang also designed the Shopflow Information System to optimize retail processes and implemented the Service and Support Management System to enhance customer service operations.