Mahesh Sharma
About Mahesh Sharma
Mahesh Sharma is a Customer Support Manager at Acer India, where he has worked since 2018, following 16 years as a Senior Executive. He has a strong background in IT project management and business consultancy, with experience in delivering services across multiple Indian states.
Work at Acer
Mahesh Sharma has been employed at Acer India since 2008, initially serving as a Senior Executive for 16 years in Bhopal, Madhya Pradesh. In this role, he ensured the timely delivery of new services while adhering to budget constraints and quality standards across multiple states, including Maharashtra, Goa, Rajasthan, Madhya Pradesh, and Chhattisgarh. Since 2018, he has held the position of Customer Support Manager in the Pune Area, where he has focused on enhancing customer satisfaction and operational efficiency.
Education and Expertise
Mahesh Sharma earned a Bachelor of Computer Application from Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidhyalaya, where he studied from 1999 to 2001. He further advanced his education by obtaining a Master of Computer Science from CVR College of Engineering in Raipur, completing his studies from 2008 to 2010. His educational background provides a solid foundation for his expertise in computer science and customer support management.
Background
Mahesh Sharma has a diverse professional background that spans over 16 years in the technology sector. His career at Acer India has involved significant responsibilities, including the management of major IT projects. He has developed strong relationships with business stakeholders and leadership teams across various geographies and departments, which has facilitated effective collaboration and project execution.
Achievements
During his tenure at Acer India, Mahesh Sharma successfully managed a major IT project in Madhya Pradesh, overseeing the delivery and installation of hardware and software across 22,000 Gram Panchayats. He has also built and led high-performing teams, enhancing team morale and facilitating cross-group collaboration. His role has involved presenting changes, issues, risks, and contingency plans to Portfolio Steering Committees, demonstrating his ability to manage complex projects effectively.