Mark Stern
About Mark Stern
Mark Stern is a Customer Service Analyst II and Data Warehouse Analyst at Acer, where he has worked since 2009. He has a background in business intelligence solutions and data integration, with previous experience at Gateway.
Work at Acer
Mark Stern has been employed at Acer since 2009, where he holds the position of Customer Service Analyst II and Data Warehouse Analyst. Over his 15-year tenure, he has focused on enhancing customer service operations and data management processes. His role involves analyzing customer service data and developing insights to improve service delivery and operational efficiency.
Previous Experience at Gateway
Before joining Acer, Mark Stern worked at Gateway for six years as a Customer Care and Support Analyst II from 2002 to 2008. He also held the position of Senior Operations Analyst for two years from 2000 to 2002 and served as an Administrative Assistant for one year from 1999 to 2000. His diverse roles at Gateway provided him with a solid foundation in customer care and operational analysis.
Education and Expertise
Mark Stern studied Aeronautical Management Technology at Arizona State University, earning a B.S. degree from 1990 to 1994. He also attended Moody Bible Institute, where he studied Bible Theology and achieved a B.A. from 1995 to 1998. His educational background supports his expertise in designing business intelligence solutions and integrating data from various platforms, including REST APIs and flat files.
Specialization in Business Intelligence Solutions
Mark Stern specializes in designing business intelligence solutions that leverage data from multiple functions, including Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems. He has experience in developing solutions that incorporate product quality data, enhancing the decision-making process within organizations.