Nathalie Lannuzel
About Nathalie Lannuzel
Nathalie Lannuzel is the Country Service Manager for France at Acer, where she has worked since 2016. She has extensive experience in logistics and service management, having held various positions at Valeo and Acer over the past two decades.
Work at Acer
Nathalie Lannuzel has been serving as the Country Service Manager for France at Acer since 2016. In this role, she is responsible for negotiating and monitoring service conditions with major retailers. She focuses on balancing service costs with customer experience in Acer's after-sales service. Additionally, she functionally manages the Contact Center and Repair Center to enhance customer satisfaction. Her leadership in these areas contributes to the overall effectiveness of Acer's service operations in France.
Previous Experience at Valeo
Before joining Acer, Nathalie Lannuzel held multiple positions at Valeo from 2002 to 2009. She began as an Ingénieur Logistique Clients, where she worked for two years. She then transitioned to the role of Responsable Planification (PDP) for one year. Following this, she served as Superviseur de ligne de production for four years. Her experience at Valeo provided her with a strong foundation in logistics, production supervision, and planning.
Career at Acer Prior to Current Role
Nathalie Lannuzel worked at Acer as the French Repair Center Manager from 2009 to 2016. In this capacity, she was responsible for overseeing repair operations and ensuring efficient service delivery. Her experience in this role equipped her with insights into customer service management and operational efficiency, which she now applies in her current position as Country Service Manager.
Education and Expertise
Nathalie Lannuzel studied at École Centrale de Lille, where she specialized in Logistique and earned her Diplôme d'ingénieur from 1998 to 2001. This educational background provided her with a solid understanding of logistics and engineering principles, which she has applied throughout her career in various roles across different organizations.
Early Career Experience
Nathalie Lannuzel began her professional career at Danone Dairy as a Stagiaire Gestionnaire Flux Produits in 2001. This six-month internship in Levallois-Perret allowed her to gain initial experience in product flow management, setting the stage for her future roles in logistics and service management.