Naveed Iqbal
About Naveed Iqbal
Naveed Iqbal is an IT Support Engineer with over a decade of experience at Acer and a background in software engineering. He holds a Master's degree in Information Technology from the University of East London and has expertise in device imaging, hardware repair, and technical support.
Work at Acer
Naveed Iqbal has been employed at Acer as an IT Support Engineer since 2012. In this role, he is responsible for providing level 2 technical support for desktop, laptop, and server hardware issues. His work involves following specific policies and procedures to ensure efficient IT operations. He has accumulated over a decade of experience in this position, contributing to the company's IT infrastructure management.
Previous Experience in Software Engineering
Before joining Acer, Naveed Iqbal worked in various software engineering roles. He served as a Software Engineer at INBOX from 2008 to 2009 for one year. Following this, he worked as an Assistant Software Engineer at Inbox Business Technologies from 2009 to 2011 for two years in Karachi, Pakistan. These positions provided him with foundational experience in software development and engineering.
Education and Expertise
Naveed Iqbal has a solid educational background in computer science and information technology. He completed his Matric at Chiniot Islamia Public School from 1993 to 1998. He then earned a Bachelor's Degree in Computer Science from VIRTUAL University. Subsequently, he obtained a Master's Degree in Information Technology from the University of East London in 2011. His education has equipped him with the necessary skills for his current role in IT support.
Technical Skills and Responsibilities
Naveed Iqbal possesses a range of technical skills essential for IT support. He is experienced in device imaging using tools such as Ghost and WinPE, which are crucial for efficient IT operations. His responsibilities include handling cable management and network patching for installed devices, ensuring optimal connectivity. Additionally, he is involved in hardware repair and replacement, showcasing his hands-on technical skills in maintaining IT infrastructure.
IT Equipment Management
In his role, Naveed Iqbal has expertise in deploying and decommissioning IT equipment at various venues. This involves ensuring seamless operations during the installation and removal of devices. His experience in this area contributes to the overall efficiency of IT operations within the organization.