Robert Haugen
About Robert Haugen
Robert Haugen serves as the Regional Service Manager for the Nordics and Baltic regions at Acer, a position he has held since 2012. He has extensive experience in service management, having previously worked in various roles at Acer, Sykes, and Packard Bell.
Work at Acer
Robert Haugen has been employed at Acer since 2012, currently holding the position of Regional Service Manager for the Nordics and Baltic regions. His tenure at Acer began with a role as Nordic Service Manager for the Acer Group from 2011 to 2012. Prior to his current position, he also served as Nordic Service Manager for Packard Bell from 2008 to 2011, contributing to his extensive experience in service management within the technology sector.
Previous Experience in Service Management
Before joining Acer, Robert Haugen worked at Sykes from 2000 to 2007 as a Mentor and Trainer, where he focused on improving service delivery and training new staff. He also held a position at Packard Bell from 2007 to 2008 as a Field Servicen and ESMA Coordinator, which involved coordinating service efforts and ensuring quality support for customers.
Education and Expertise
Robert Haugen studied at Adolf Øien from 1993 to 1996. He furthered his education at Næringsakademiet, where he studied Computer Systems Networking and Telecommunications, achieving the qualification of IT Kandidat from 1998 to 2000. His educational background supports his expertise in service management and technology.
Career Timeline
Robert Haugen's career spans over two decades, beginning with his role at Sykes in 2000. He transitioned to Packard Bell in 2007, where he worked until 2008. After a brief period, he joined Acer in 2008 as Nordic Service Manager for Packard Bell and continued until 2011. He then took on a new role at Acer in 2012, where he has remained for over a decade.