Viktor Lind
About Viktor Lind
Viktor Lind is the Contact Centres and Quality Manager Nordics at Acer, where he has worked since 2012. He has extensive experience in customer service management and holds multiple certifications in performance coaching and leadership.
Work at Acer
Viktor Lind has been employed at Acer since 2012, serving as the Contact Centres and Quality Manager Nordics. In this role, he is responsible for overseeing contact center operations and ensuring quality standards are met across the Nordic region. His tenure at Acer spans over 12 years, during which he has contributed to enhancing customer service processes and managing escalation procedures.
Previous Experience at Sykes | DELL
Prior to his current position, Viktor Lind worked at Sykes | DELL in various roles. He served as a Team Manager for 11 months in 2010, where he was responsible for team performance and customer service delivery. He also held the position of Account Manager / Service Delivery Manager from 2010 to 2012 for two years, focusing on service quality and client relationships. Additionally, he worked as a Quality Coordinator from 2008 to 2010 and as a Mentor & Trainer in Edirne, Turkey, from 2007 to 2008.
Education and Certifications
Viktor Lind studied at Kunskapsgymnasiet in Stockholm from 2000 to 2003. He has obtained several certifications that enhance his professional capabilities. He achieved the UNI' Performance & Coaching Management certification in 2010 and completed the CBS' Situational Leadership certification the same year. In 2011, he earned a certification in Insights' Discovery, and he is also certified in UNI' Train The Trainer since 2007.
Expertise in Customer Satisfaction
Viktor Lind possesses expertise in managing escalation processes and improving customer satisfaction indices. His experience in contact center management has equipped him with the skills necessary to enhance service quality and address customer concerns effectively. His background in training and quality coordination further supports his ability to drive improvements in customer service.