Wong Su Aik
About Wong Su Aik
Wong Su Aik is an Inside Sales Executive at Acer in Subang Jaya, Malaysia, where he has worked since 2018. He holds a Master's degree in Business Administration and Management from the University of Hertfordshire and a Bachelor's degree in Business Administration from INTI International University & Colleges.
Work at Acer
Wong Su Aik has been serving as an Inside Sales Executive at Acer since 2018. Based in Subang Jaya, Selangor, Malaysia, he has accumulated six years of experience in this role. His responsibilities include handling customer complaints by logging details and coordinating with internal teams to provide resolutions. He also creates and arranges customization work orders for locally built laptops and desktops, collaborating with engineers and assembly teams for rework. Additionally, he manages and supports resellers by assisting them in applying for credit limits and monitoring their payment status. Wong has developed targeted campaigns aimed at increasing the product pipeline at Acer Malaysia.
Education and Expertise
Wong Su Aik holds multiple degrees in Business Administration. He studied at INTI International University & Colleges, where he earned a Bachelor's Degree in Business Administration from 2013 to 2015 and a Master's degree in Business Administration and Management from 2017 to 2018. He also studied at the University of Hertfordshire, achieving a Master's degree in Business Administration and Management during the same period. Additionally, he completed a Diploma in Business Management at IBS College Miri, Sarawak, from 2009 to 2011. This educational background provides him with a solid foundation in business principles and management practices.
Previous Experience
Before joining Acer, Wong Su Aik worked at Alliance Bank Malaysia Berhad as a Financial Services Consultant from 2016 to 2017. In this role, he gained experience in the financial services sector, which contributed to his skills in customer service and sales. His background in financial services complements his current position in sales, allowing him to effectively manage customer relationships and support resellers.
Customer Coordination and Logistics
In his role at Acer, Wong Su Aik coordinates with logistics to ensure the efficient arrival of purchased products. He provides regular shipment updates to customers, which enhances customer satisfaction and trust. His ability to manage logistics and maintain communication with customers is essential for ensuring a smooth sales process and timely delivery of products.