Keith Smith
About Keith Smith
Keith Smith is a Senior Technical Writer with extensive experience in technical writing and media communication. He has worked for various companies, including Shutterfly, Inc. and Aceyus, and possesses expertise in tools such as Madcap Flare and Adobe Creative Suite.
Work at Aceyus
Keith Smith has been employed at Aceyus as a Senior Technical Writer since 2021. In this role, he is responsible for creating and managing technical documentation that supports the company's products and services. His expertise in technical writing and knowledge of industry standards contribute to the clarity and usability of the documentation produced.
Previous Experience at Shutterfly, Inc.
Keith Smith worked at Shutterfly, Inc. as a Technical Writer from 2016 to 2020, where he spent four years developing user guides and other technical documentation. He advanced to the position of Senior Technical Writer in 2020, holding that role for 11 months. His time at Shutterfly involved collaborating with cross-functional teams to ensure accurate and effective communication of product information.
Background in Design and Multimedia
Before his technical writing career, Keith Smith worked as a Designer from 2000 to 2010. He also owned and published ColossalArts Multimedia LLC from 2013 to 2020. His background in design and multimedia has provided him with a strong foundation in visual communication, which enhances his technical writing capabilities.
Education and Expertise
Keith Smith studied at the School of Visual Arts, where he focused on Cartooning and Illustration from 1990 to 1992. He also attended Fiorello H. LaGuardia High School of Music, Art and Performing Arts. His education has equipped him with skills in light web design technology, light HTML, and proficiency in Adobe Creative Suite, including Photoshop, Premiere, and InDesign.
Experience in IT Services
Keith Smith has a strong background in media and communication within the IT services industry. He worked as a Field Service Representative at Fujifilm from 2002 to 2006, which provided him with insights into technical support and customer service. This experience complements his technical writing skills, allowing him to effectively communicate complex information.