Michael Arnold
About Michael Arnold
Michael Arnold is a Technical Support Engineer with a strong background in computer science and technology. He has worked in various roles, including positions at Illinois State University and Geek Squad, and has been with Aceyus since 2019.
Current Role at Aceyus
Michael Arnold has been employed as a Technical Support Engineer at Aceyus since 2019. In this role, he provides technical assistance and support to clients, ensuring that their systems operate efficiently. His responsibilities include troubleshooting technical issues, guiding users through solutions, and maintaining high levels of customer satisfaction. His position at Aceyus reflects his commitment to leveraging his technical skills in a professional environment.
Previous Experience at Illinois State University
Prior to his current role, Michael worked as a Student Technology Specialist at Illinois State University for two months in 2018. During this time, he supported students and faculty with technology-related inquiries and issues. This position allowed him to gain valuable experience in a higher education setting, enhancing his technical support skills.
Experience at Geek Squad
From 2016 to 2017, Michael served as a Consultation Agent at Geek Squad in the Greater Chicago Area. In this role, he provided consultations and technical support to customers, helping them resolve various technology-related problems. His experience at Geek Squad contributed to his development as a technical support professional.
Educational Background in Computer Science
Michael Arnold studied Computer Science at Waubonsee Community College from 2014 to 2017. He furthered his education in the field by attending Illinois State University in 2018 for 11 months. Additionally, he graduated from Coding Dojo in 2019, where he specialized in Computer Programming, Specific Applications. His educational journey reflects a strong foundation in computer science and programming.
Diverse Background and Skills
Michael has a diverse background that includes various roles such as Barista, Level 1 Tech Support, and Landscaping/Grounds-keeping. He has also pursued entrepreneurial ventures in media. His varied experiences contribute to a well-rounded skill set, enabling him to approach technical support challenges from multiple perspectives.