Michael Grande
About Michael Grande
Michael Grande is a Technical Support Manager with extensive experience in quality assurance testing and project coordination. He has a background in business intelligence and has held various roles at Aceyus, where he currently manages the IT Support Team.
Work at Aceyus
Michael Grande has been employed at Aceyus since 2020, serving as the Technical Support Manager. In this role, he manages the IT Support Team, focusing on maintaining effective communication and ensuring client satisfaction with the Aceyus application and its associated adapters. Prior to this position, he held the role of Support Team Lead from 2018 to 2020 and worked as a SQL Support Analyst from 2015 to 2018. His progression within the company highlights his expertise in technical support and team management.
Education and Expertise
Michael Grande earned a Master of Library & Information Science (MLIS) from the University of Wisconsin-Milwaukee, where he studied from 2012 to 2014. He also holds a Bachelor of Arts (B.A.) in History from the University of Illinois at Urbana-Champaign, which he completed from 2007 to 2012. His educational background in Information Technology and History provides a diverse foundation for his career in technical support and project coordination.
Background
Before joining Aceyus, Michael Grande worked at Sears Holdings Corporation as a Business Intelligence Analyst for eight months in 2015. His experience includes coordinating quality assurance testing and managing inter-department projects. This background has contributed to his skills in technical support and team leadership.
Mentorship and Team Development
Michael Grande actively mentors new engineers within his team to enhance their skills and promote professional development. His commitment to mentoring reflects his dedication to fostering a collaborative and knowledgeable work environment, which benefits both the team and the organization.