Michelle Hernandez
About Michelle Hernandez
Michelle Hernandez serves as the Director of Strategic Partners and Co-Selling and Co-Marketing Strategist at Aceyus, where she has worked since 2020. She leads a team focused on business development and has a background in account management and business development across several companies.
Work at Aceyus
Michelle Hernandez serves as the Director of Strategic Partners and Co-Selling and Co-Marketing Strategist at Aceyus since 2020. In this role, she has been instrumental in leading cross-functional efforts to establish two of the company's primary reseller partnerships. Hernandez consistently meets marketing-generated pipeline and outbound lead generation quotas for the Aceyus VUE product portfolio. She leads a team of Business Development Representatives and Partner Development Managers, focusing on enhancing partner relationships and driving business growth. Additionally, she represents the Marketing department on the Aceyus Operational Leadership Team, contributing to excellence initiatives across the organization.
Previous Experience
Prior to her current role at Aceyus, Michelle Hernandez held several positions in business development and account management. She worked as an Account Manager at Apex Systems from 2013 to 2014. Following that, she served as an Account Director at Mondo from 2014 to 2016. Hernandez then joined AccruePartners as the Director of Business Development, where she worked from 2016 until 2020. Her diverse experience in these roles has contributed to her expertise in strategic partnerships and marketing strategies.
Education and Expertise
Michelle Hernandez earned her Bachelor of Science (B.S.) degree from Appalachian State University, completing her studies from 2008 to 2012. Her educational background has provided her with a solid foundation in business principles, which she applies in her strategic roles. Hernandez's expertise includes co-selling and co-marketing strategies, partner development, and lead generation, making her a valuable asset in her current position at Aceyus.
Authorship and Contributions
In addition to her professional responsibilities, Michelle Hernandez has authored several articles that reflect her insights into the industry. She has written about four types of analytics to enhance contact center engagement performance, the expansion of the partnership between Aceyus and Five9 to improve productivity and customer experience, and strategies for gamifying call centers to motivate agents. These contributions demonstrate her commitment to sharing knowledge and best practices within the field.