Adrienne Kent (She/Her)
About Adrienne Kent (She/Her)
Adrienne Kent is a Senior Staff Technical Writer with extensive experience in technical documentation and collaboration with design and marketing teams. She has worked at Achievers since 2016 and previously at IBM Canada, and holds a Bachelor of Arts in English Literature from Wilfrid Laurier University.
Work at Achievers
Adrienne Kent has been employed at Achievers as a Senior Staff Technical Writer since 2016. In this role, she collaborates with product marketing teams to ensure brand consistency in documentation. She is responsible for creating and managing a comprehensive library of user guides for platform administrators, utilizing Madcap Flare integrated with Salesforce. Additionally, she crafts monthly release notes tailored for both internal and external audiences, ensuring clear communication of updates and changes.
Previous Experience at IBM Canada
Prior to her current position, Adrienne Kent worked at IBM Canada as a Technical Writer from 2013 to 2016. During her three years in this role, she was based in the Toronto, Canada Area. Her experience at IBM provided her with a solid foundation in technical writing and documentation processes.
Education and Expertise
Adrienne Kent holds a Bachelor of Arts (B.A.) degree in English Literature (British and Commonwealth) from Wilfrid Laurier University. Her educational background supports her expertise in technical writing, particularly in creating clear and effective documentation. She is proficient in using various tools such as JIRA, Confluence, and GitHub for documentation purposes.
Collaboration with UI/UX Designers
In her current role, Adrienne collaborates with UI/UX designers to ensure consistent UI copy across the platform. This collaboration helps maintain a cohesive user experience and aligns the documentation with the overall design and functionality of the product.
API Documentation and Localization Support
Adrienne Kent works closely with developers to create and maintain API documentation using tools such as Swagger and Readme.io. She also acts as a backup for the Localization Manager, contributing to the terminology database for translation partners, which aids in ensuring accurate translations and consistency across different languages.