Andrea Kaplan
About Andrea Kaplan
Andrea Kaplan is an Enterprise Customer Success Manager at Achievers, where she has worked since 2019. With a background in business management and organizational development, she has held various roles in customer success and marketing across several companies.
Current Role at Achievers
Andrea Kaplan serves as the Enterprise Customer Success Manager at Achievers, a position she has held since 2019. In this role, she focuses on enhancing customer satisfaction and ensuring the successful implementation of Achievers' solutions. Her responsibilities include developing strategies that foster workplace culture and drive employee engagement. Based in Chicago, Illinois, she has contributed to the company's mission of creating inspiring workplaces.
Previous Experience at O.C. Tanner
Prior to her current role, Andrea Kaplan worked at O.C. Tanner as a Customer Success Manager and Account Manager from 2016 to 2019. During her three years in the Portland, Oregon area, she was responsible for managing client relationships and ensuring the delivery of services that met customer needs. Her experience at O.C. Tanner helped her develop a strong foundation in customer success strategies.
Experience at Cornerstone Sonoma
Andrea Kaplan was the Director of Special Events at Cornerstone Sonoma from 2014 to 2015. In this role, she managed various events and contributed to the overall guest experience in Sonoma, California. Her work involved coordinating logistics and collaborating with vendors to ensure successful event execution.
Education and Expertise
Andrea Kaplan studied at Northern Illinois University, where she focused on Corporate Communications from 2005 to 2007. She also attended Loyola University of Chicago, earning a Bachelor of Arts in Public Relations, Advertising, and Marketing in 2009. Her educational background supports her deep expertise in business management, organizational structuring, and development.
Marketing Experience at Lynmar Estate
Before her tenure at O.C. Tanner, Andrea Kaplan worked as the Assistant Director of Marketing at Lynmar Estate from 2010 to 2012. In this role, she contributed to marketing strategies and initiatives that promoted the estate's offerings in Sonoma County, California. Her experience in marketing complements her skills in customer success and organizational development.