Elisa Leal
About Elisa Leal
Elisa Leal is a Team Lead at Achievers in Toronto, Ontario, with over a decade of experience in customer service and management roles. She has worked in both Mexico and Canada, bringing a diverse cultural perspective to her current position.
Work at Achievers
Elisa Leal has been employed at Achievers since 2017, initially serving as a Member Experience (Customer Service Support II) for seven years. In 2022, she advanced to the position of Team Lead, where she oversees a team in Toronto, Ontario, Canada. Her role involves enhancing customer service operations and improving member experiences, leveraging her extensive background in client relations.
Education and Expertise
Elisa Leal studied at Universidad Tec Milenio, where she earned a degree in Marketing from 2003 to 2007. This educational background provides her with a solid foundation in marketing principles, which she applies in her current role at Achievers. Her expertise in customer service and management complements her academic qualifications.
Background
Elisa Leal possesses international work experience, having worked in both Mexico and Canada. She began her career in banking as a Banking Manager at BBVA from 2010 to 2012. Following her banking experience, she transitioned to customer service roles, including a position as a Collections Agent at Gatestone & Co. from 2015 to 2016. This diverse background contributes to her understanding of various customer service dynamics.
Achievements
With over a decade of experience in customer service and management roles, Elisa Leal has developed a strong background in client relations. Her transition from banking management to customer service support demonstrates her versatility and adaptability in her career. This breadth of experience enables her to effectively lead her team and enhance customer experiences at Achievers.