Kelly Cesar
About Kelly Cesar
Kelly Cesar serves as the Senior Director of Professional Services at Achievers, where he provides strategic oversight to a global leadership team focused on customer engagement and recognition software. With extensive experience in professional services and process improvements, he has held various leadership roles across multiple organizations, including NetSuite and Direct Energy.
Current Role at Achievers
Kelly Cesar currently serves as the Senior Director of Professional Services at Achievers, a position held since 2021. In this role, she provides strategic oversight to a global leadership team, focusing on customer engagement and recognition software as a service (SAAS). Her leadership is integral to enhancing customer experiences and ensuring the effective delivery of professional services.
Previous Experience at Achievers
Prior to her current role, Kelly Cesar worked at Achievers as the Director of Professional Services from 2018 to 2021. During this time, she contributed to the development and implementation of professional services that align with customer needs and business objectives, further establishing Achievers' reputation in the industry.
Experience at NetSuite
Kelly Cesar was employed at NetSuite as a Senior Manager of Professional Services from 2017 to 2018 and previously as a Manager of Professional Services from 2016 to 2017. In these roles, she focused on enhancing service delivery and customer satisfaction within the Toronto, Canada Area.
Background in Training and Development
Kelly Cesar began her career at Direct Energy, where she worked as a Training Development Specialist from 2000 to 2003. This role laid the foundation for her expertise in training and process improvements, which she continued to develop in subsequent positions.
Specialization in Business Analysis
Kelly Cesar specializes in business and risk analysis, with a strong focus on risk mitigation strategies. Her experience spans various roles that emphasize process improvements and delivering exceptional customer experiences, showcasing her ability to enhance productivity and efficiency across organizations.