Kelly Lawrance
About Kelly Lawrance
Kelly Lawrance serves as the Team Lead for Customer Success at Achievers, where she has worked since 2012, progressing through various roles in the company. She holds a degree in Communications from Western University and has experience in customer success and program coordination.
Work at Achievers
Kelly Lawrance has held multiple roles at Achievers since joining the company. She started as a Member Experience Coordinator from 2012 to 2013, then transitioned to a Professional Services Analyst from 2014 to 2015. Following this, she served as a Customer Success Associate, Enterprise for four months in 2015. Kelly progressed to the position of Corporate Customer Success Manager from 2015 to 2017, and subsequently became the Enterprise Customer Success Manager from 2017 to 2018. Currently, she is the Team Lead for Customer Success, a role she has held since 2018.
Education and Expertise
Kelly Lawrance studied Communications at Western University from 2006 to 2010. This educational background has contributed to her expertise in customer success and client relations within her professional roles. Her experience at Achievers has allowed her to develop skills in managing customer relationships and leading teams effectively.
Background
Before joining Achievers, Kelly Lawrance worked in various roles that contributed to her professional development. She was a Barista at Starbucks in Seattle, Washington, for eight months in 2007-2008. She also served as Head of Wakeboard and Water-ski at Muskoka Woods Sports Resorts for one year from 2010 to 2011. These positions provided her with foundational skills in customer service and team management.
Achievements
Throughout her career at Achievers, Kelly Lawrance has advanced through various positions, showcasing her commitment to customer success. Her progression from entry-level roles to leadership positions reflects her dedication and ability to manage customer relationships effectively. Her tenure at Achievers spans over a decade, indicating her significant experience in the field.