Kelsey Harrington
About Kelsey Harrington
Kelsey Harrington serves as the Knowledge, Training, & Quality Manager at Achievers, bringing a diverse background in customer service and management. She has held various roles in organizations such as Rothko Chapel and car2go North America, and she holds a Bachelor of Fine Arts from The University of Texas at Austin.
Current Role at Achievers
Kelsey Harrington serves as the Knowledge, Training, & Quality Manager at Achievers since 2022. In this role, she is responsible for overseeing training processes and ensuring quality standards are met within the organization. Her managerial position requires strong problem-solving skills and effective communication abilities, which she utilizes to enhance training and quality initiatives.
Previous Experience in Customer Care
Prior to her current role, Kelsey worked at Achievers as the Manager of Customer Care from 2021 to 2022. In this position, she managed customer service operations, focusing on improving customer satisfaction and service efficiency. Her experience in customer care laid the groundwork for her current responsibilities in knowledge and training management.
Professional Background in Operations
Kelsey has a diverse professional background, having held various positions in customer service and operations. She worked at SHARE NOW as a Member Operations Supervisor from 2018 to 2019 and at car2go North America in multiple roles, including Member Services Associate and Team Lead. This extensive experience in member services and operations has equipped her with skills essential for her current managerial role.
Educational Background in Fine Arts
Kelsey Harrington earned her Bachelor of Fine Arts (BFA) in Fine and Studio Arts from The University of Texas at Austin, completing her studies from 2011 to 2015. Her educational background in the arts contributes to her creative approach in problem-solving and knowledge management within her professional roles.
Skills and Expertise
Kelsey possesses a range of skills that are vital for her role as Knowledge, Training, & Quality Manager. She is skilled in problem-solving, organization, and teamwork. Her effective critical communication abilities enhance her capacity to manage training processes. Additionally, her experience in data processing and analysis supports her strategic operations, allowing her to implement innovative solutions.