Kisay A López V
About Kisay A López V
Kisay A López V is a Customer Support Team Lead at Achievers, with extensive experience in customer support and marketing across various industries. She holds a Bachelor's Degree in Law and a Postgraduate Certificate in Marketing, and is known for her problem-solving skills and ability to lead teams effectively.
Current Role at Achievers
Kisay A López V currently serves as the Customer Support Team Lead at Achievers, a position held since 2023. In this role, López leads a team focused on enhancing customer support experiences. The position emphasizes effective communication and problem-solving skills, which are essential for maintaining high levels of customer satisfaction.
Previous Experience at Achievers
López has a significant history with Achievers, having worked in various roles from 2018 to 2023. Initially, as a Member Experience Coordinator from 2018 to 2021, López contributed to improving member engagement. Following this, López served as a Senior Customer Support Specialist from 2021 to 2023, where responsibilities included addressing customer inquiries and providing solutions. Additionally, López briefly held the position of Customer Support Specialist for five months in 2021.
Educational Background
López has a diverse educational background. López studied at Universidad Católica Andrés Bello, earning a Bachelor’s Degree in Law from 2006 to 2011. Furthering education, López attended George Brown College, achieving a Postgraduate Certificate in Marketing from 2016 to 2017. López also completed an International Business Management Certification at Seneca College in 2018.
Prior Work Experience
Before joining Achievers, López held various positions that contributed to professional development. From 2012 to 2015, López worked as a Sales and Marketing Manager at CERCAS CUYUNI, C.A. in Venezuela. López also gained experience in the hospitality industry as a Hostess at Four Seasons Hotels and Resorts from 2017 to 2018 in Toronto. Additionally, López worked as a Database Analyst in the Admission Department at Universidad Catolica Andres Bello UCAB from 2008 to 2011.
Skills and Competencies
López possesses strong multitasking abilities and effective problem-solving skills, which enhance team performance. Demonstrating a strategic and analytical mindset, López actively seeks opportunities to innovate and improve processes within the software industry. López is also fluent in multiple languages, facilitating effective communication in diverse environments and ensuring consistent customer satisfaction, even in high-pressure situations.