Marissa Ico
About Marissa Ico
Marissa Ico is a Customer Success Manager with a background in commerce, having studied at Smith School of Business at Queen's University. She has extensive experience at Achievers, where she has held various roles since 2016, including Customer Success Associate and Account Specialist.
Current Role as Customer Success Manager
Marissa Ico currently serves as a Customer Success Manager at Achievers, a position she has held since 2021. In this role, she is responsible for ensuring client satisfaction and fostering relationships to enhance customer engagement. Her experience in various customer-focused roles within the company has equipped her with the skills necessary to address client needs effectively.
Previous Experience at Achievers
Marissa Ico has held multiple positions at Achievers prior to her current role. She started as a Customer Success Intern in 2017 for three months, followed by a position as Employee Success Coordinator Co-op in 2016 for three months. After completing her internship, she worked as an Account Specialist from 2018 to 2019 for seven months and then as a Customer Success Associate from 2019 to 2021 for two years. This progression reflects her growing expertise in customer success and account management.
Education at Smith School of Business
Marissa Ico studied at the Smith School of Business at Queen's University, where she earned a Bachelor of Commerce degree from 2014 to 2018. This four-year program provided her with a solid foundation in business principles and practices, contributing to her professional development in customer success roles.
International Study Experience
In addition to her studies at Queen's University, Marissa Ico also attended Maastricht University, where she pursued a Bachelor of Commerce degree in 2016. This international experience has likely broadened her perspective and understanding of global business practices.
Volunteer Experience at ArcelorMittal Dofasco
Marissa Ico volunteered as a TeamOrange Representative at ArcelorMittal Dofasco in 2015 for three months. This role involved engaging with the community and supporting various initiatives, showcasing her commitment to service and teamwork.