Matthew Tremmaglia
About Matthew Tremmaglia
Matthew Tremmaglia serves as the Chief Customer Officer at Achievers, where he oversees global customer-facing teams. He has extensive experience in customer success roles and has contributed to Achievers' recognition in customer satisfaction awards.
Current Role at Achievers
Matthew Tremmaglia serves as the Chief Customer Officer at Achievers, a position he has held since 2023. In this role, he is responsible for overseeing all global customer-facing teams, which include implementation, support, customer success, customer enablement, and account management. His leadership focuses on driving a scaled approach across all segments and bringing emerging products to market to address customer needs.
Previous Experience at Achievers
Matthew Tremmaglia has held multiple roles at Achievers prior to his current position. He worked as the Vice President of Customer Success from 2019 to 2023, Director of Customer Success from 2018 to 2019, Director of Strategy & Operations from 2016 to 2017, Senior Manager of Customer Success from 2014 to 2016, and Senior Customer Success Manager from 2013 to 2014. His extensive experience at Achievers has contributed to the company's customer satisfaction initiatives.
Experience at Horizn Inc.
Before returning to Achievers, Matthew Tremmaglia served as Vice President of Customer Success at Horizn Inc. from 2017 to 2018. During his tenure, he focused on enhancing customer success strategies and improving client relationships, contributing to the overall success of the organization.
Background in Payment Solutions
Matthew Tremmaglia worked at Giesecke & Devrient as a Senior Account Executive in Payment Solutions from 2007 to 2013. He played a key role in the rollout of chip cards across Canada, collaborating with the company that manufactured and fulfilled a significant portion of secure payment and ID cards during the migration period.
Education and Training
Matthew Tremmaglia studied at CEGEP - John Abbott College, where he achieved a Diploma of College Studies (DEC) in Pure and Applied Science. He furthered his education at Queen's University, earning a Bachelor of Science (BS) in Computer Engineering. In addition to his academic background, he has a passion for martial arts and trains regularly, having practiced with world-class masters and assisted young aspiring martial artists.