Mike Stone
About Mike Stone
Mike Stone is a Customer Success Manager with extensive experience in account management and project management. He has held various roles at companies such as Vision Critical, TNS, and Kantar, and currently works at Achievers in London, United Kingdom.
Work at Achievers
Mike Stone has been serving as a Customer Success Manager at Achievers since 2020. In this role, he focuses on ensuring client satisfaction and fostering long-term relationships with customers. His responsibilities include overseeing customer onboarding, addressing client inquiries, and implementing strategies to enhance the overall customer experience. His tenure at Achievers has contributed to the company's commitment to delivering exceptional service and support to its clients.
Previous Experience at Vision Critical
Mike Stone has extensive experience at Vision Critical, where he held multiple roles over a span of several years. He began as an Account Manager from 2012 to 2013, followed by a position as Senior Account Manager from 2013 to 2015. He then advanced to the role of Customer Success Director, serving from 2015 to 2019. His work at Vision Critical involved managing client accounts and leading customer success initiatives, primarily in Sydney, Australia.
Background in Project Management
Before joining Vision Critical, Mike Stone worked at TNS as a Senior Project Manager from 2010 to 2012. He also held a position at Kantar as a Project Manager from 2008 to 2010. These roles involved overseeing project execution, ensuring timely delivery, and managing client expectations. His background in project management has equipped him with skills that are beneficial in his current customer success role.
Education and Expertise
Mike Stone studied Sociology at the University of Northampton, where he earned a Bachelor of Applied Science (BASc). His educational background provides him with insights into human behavior and organizational dynamics, which are valuable in his roles in customer success and project management. This academic foundation supports his ability to understand client needs and foster effective communication.