Olisa De Sousa
About Olisa De Sousa
Olisa De Sousa is a Customer Success Manager at Achievers in Toronto, Ontario, Canada, where he has worked since 2024. He has extensive experience in customer success and account management, having held various roles at companies such as Creyos and MultiView.
Work at Achievers
Olisa De Sousa has been employed at Achievers as a Customer Success Manager since 2024. In this role, he focuses on ensuring client satisfaction and fostering strong relationships with customers. His tenure at Achievers has lasted for 8 months, during which he has contributed to the company's commitment to improving employee engagement and recognition.
Previous Experience in Customer Success
Prior to joining Achievers, Olisa De Sousa worked at Creyos, formerly known as Cambridge Brain Sciences, as a Senior Customer Success Manager from 2021 to 2023. His responsibilities included managing customer relationships and enhancing user experience. He also served as Senior Account Director at MultiView from 2019 to 2021, where he oversaw account management and client services.
Background in Account Management
Olisa De Sousa has extensive experience in account management, having worked at MultiView in various roles. He was an Account Manager, Content Capture from 2016 to 2019 and a Business Media Specialist from 2014 to 2016. His career at MultiView included a focus on client engagement and service delivery, contributing to the company's growth in the digital marketing space.
Education and Expertise
Olisa De Sousa earned a Bachelor of Commerce degree with a focus on Marketing and Sales from McMaster University, where he studied from 1996 to 2003. His educational background has equipped him with the skills necessary for effective customer relationship management and strategic marketing.
Early Career Experience
Olisa De Sousa began his career at Swatch Canada, where he held multiple positions, including National Brand Coordinator from 2006 to 2012 and Marketing Coordinator from 2003 to 2006. He also worked as an Inside Sales Representative at OutRank by Rogers from 2012 to 2014. These roles provided him with foundational experience in brand management and sales strategies.