Mahitab (Mahy) Khalil
About Mahitab (Mahy) Khalil
Mahitab (Mahy) Khalil is a Customer Experience Manager with extensive experience in the hospitality and technology sectors. She has held various roles, including Onboarding Manager at Entertainment Benefits Group and Senior Account Manager at Sabre Airline Solutions, and she holds a Bachelor of Applied Science in Information Technology from the University of Central Florida.
Current Role at Aclaimant
Mahitab Khalil serves as the Customer Experience Manager at Aclaimant, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and engagement. She actively collaborates with internal stakeholders, including product managers and developers, to ensure that solutions meet complex customer needs. Her contributions are aimed at improving the platform's performance and driving innovation.
Previous Experience in Customer Service
Prior to her current role, Mahitab Khalil held various positions in the customer service industry. She worked at Entertainment Benefits Group as an Onboarding Manager and Account Executive from 2017 to 2019. Before that, she was a Concierge at Four Seasons Hotels and Resorts from 2014 to 2017 and at Expedia Local Expert from 2013 to 2014. Additionally, she served as a Concierge Mentor at Peabody Hotels and Resorts from 2011 to 2013, where she guided new concierges in delivering exceptional service.
Experience in Account Management
Mahitab Khalil has extensive experience in account management, particularly during her tenure at Sabre Airline Solutions. She worked as a Senior Account Manager from 2019 to 2022 and briefly as a Senior Delivery Manager in 2022. In these roles, she was responsible for managing client relationships and ensuring the delivery of high-value solutions tailored to customer needs.
Educational Background
Mahitab Khalil studied at the University of Central Florida, where she earned a Bachelor of Applied Science in Information Technology from 2011 to 2015. She also attended Valencia College, achieving an Associate of Arts in Information Technology from 2009 to 2013. Her educational background provides a strong foundation for her roles in customer experience and account management.
Contributions to Delivery Models
In her professional roles, Mahitab Khalil has actively contributed to defining new delivery models that support scalability and faster time to value. She emphasizes the importance of continuous improvement and innovation by providing valuable feedback and insights from the customer's perspective, ensuring that the solutions developed align with customer expectations.