Phillip Ching
About Phillip Ching
Phillip Ching is a Senior Customer Experience Manager at Aclaimant, where he has worked since 2023. He has a diverse background in customer service and project management, with previous roles at various companies including J.Crew, Toast, and Gallagher.
Current Role at Aclaimant
Phillip Ching serves as the Senior Customer Experience Manager at Aclaimant since 2023. In this role, he focuses on enhancing customer interactions and ensuring satisfaction. He collaborates with internal stakeholders, including product managers and developers, to deliver tailored solutions for high-value and complex customers. His contributions include the development and enhancement of internal knowledge bases and customer support resources.
Previous Experience in Customer Service
Prior to his current position, Phillip Ching held various roles in customer service and management. He worked as a Retail & Guest Services Lead at Ladies & Gentlemen Salons / Brown Aveda Institute for 7 months in 2016. He also served as a Bridal Specialist at J.Crew from 2015 to 2016 and as a Sales Associate from 2014 to 2016. His experience in these roles contributed to his strong customer service skills.
Background in Project Management
Phillip Ching possesses strong project management skills, with a focus on attention to detail and continuous learning. He has experience as a Project Implementation Specialist at Toast, Inc. from 2019 to 2020, where he implemented and integrated restaurants onto the Toast restaurant platform. His background includes roles such as Implementation Manager and Implementation Associate at Aclaimant, where he further developed his project management capabilities.
Educational Qualifications
Phillip Ching earned a Bachelor’s Degree in Accounting and Economics from Walter E. Heller College of Business at Roosevelt University, studying from 2012 to 2016. He completed his high school education at Manteca High, where he received his High School Diploma from 2007 to 2011. His educational background provides a solid foundation for his roles in customer experience and project management.
Professional Skills and Attributes
Phillip Ching is known for being extremely personable, contributing to a collaborative and enjoyable work environment. His strong project management skills and focus on continuous learning have been key to his success in various roles. He actively engages with teams and customers, showcasing his ability to foster positive relationships and enhance customer experiences.