Virginia D. Bloom
About Virginia D. Bloom
Virginia D. Bloom is the Manager of Customer Experience at Aclaimant, where she has worked since 2023. She has extensive experience in customer success and management, having previously held roles at Allsup, LLC and the Oak Park Public Library.
Current Role at Aclaimant
Virginia D. Bloom serves as the Manager of Customer Experience at Aclaimant, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and engagement through the development and implementation of effective customer experience strategies. Her responsibilities include mentoring Customer Experience Managers and facilitating cross-functional collaboration with product, sales, and marketing teams to align customer experience initiatives with company objectives.
Previous Experience at Aclaimant
Prior to her current role, Virginia worked at Aclaimant as a Senior Customer Success Manager from 2021 to 2023. During this time, she developed and implemented playbooks and customer journeys aimed at improving post-sales customer relationships. She also delivered product demonstrations and webinars to enhance client understanding of the platform, contributing to increased customer retention.
Experience at Allsup, LLC
Virginia D. Bloom has extensive experience with Allsup, LLC, where she held multiple roles over several years. She began as a Claims Representative from 2010 to 2012, then served as an On-Site Client Facilitator from 2012 to 2017, and later as an Account Manager from 2017 to 2021. In these positions, she focused on client engagement and support, contributing to the overall success of the organization.
Educational Background
Virginia holds a Master's Degree in International Relations/Diplomacy from the University of Nottingham, which she completed from 2007 to 2008. She also earned a Bachelor's Degree in International Relations from the University of Illinois Urbana-Champaign, where she studied from 2001 to 2006. Her academic background has provided her with a solid foundation in international relations, enhancing her professional capabilities.
Community Involvement
Virginia has been actively involved in community initiatives, serving as an Anti-Racism Advisory Board Member at the Oak Park Public Library from 2021 to 2024. In this role, she contributed to discussions and initiatives aimed at promoting equity and inclusion within the community.