Carrie Heller Allen
About Carrie Heller Allen
Carrie Heller Allen is a Senior Support Engineer currently working at Acquia in Portland, Oregon. She has extensive experience in technical support and engineering, having previously held positions at Microsoft, Cerner Corporation, and various other companies.
Current Role at Acquia
Carrie Heller Allen currently serves as a Senior Support Engineer at Acquia, a position she has held since 2023. She is based in the Portland, Oregon Metropolitan Area. In her role, she utilizes her extensive experience in technical support and customer service to assist clients with their needs related to Acquia's products and services.
Previous Experience at Acquia
Prior to her current position, Carrie worked at Acquia as a Support Engineer from 2018 to 2023. During her five years in this role, she developed a strong foundation in customer support and technical troubleshooting, contributing to her advancement within the company.
Education and Qualifications
Carrie Heller Allen holds a Bachelor of Science degree in Information Networking and Telecommunications with an emphasis in Web Development and a minor in Fine Art from Fort Hays State University, where she studied from 2012 to 2015. She also studied Fine Arts and Illustration at the University of Kansas from 1997 to 1999. Additionally, she has completed coursework in Business and Fashion Merchandising at Johnson County Community College.
Technical Skills and Expertise
Carrie has a diverse skill set that includes familiarity with PHP, MySQL, and various technologies such as ITIL, Jira, Scrum, and Splunk. She has experience working with electronic medical record (EMR) software, focusing on Physician Documentation in HTML and JavaScript. Her background also includes extensive knowledge of the Microsoft ecosystem, particularly CRM Dynamics, which she utilized during her four-year tenure at Microsoft.
Career History and Roles
Carrie Heller Allen has held various roles throughout her career. She worked at Microsoft as a Services Advisor and Product Advisor from 2012 to 2016. Her experience also includes positions at Cerner Corporation, Levy Home Entertainment, and Mosaic Sales Solutions, among others. She has a comprehensive background in customer service, technical support, and field service representation.