Christina Dulude
About Christina Dulude
Christina Dulude serves as the Director of Technical Account Management at Acquia, where she has worked since 2023. With a background in web architecture and engineering, she has held various roles in higher education and technology, contributing to customer experience and product development.
Work at Acquia
Christina Dulude has been serving as the Director of Technical Account Management at Acquia since 2023. In this role, she has established and tracked team KPIs to measure the success of technical account management initiatives. Dulude has also spearheaded global cross-functional initiatives, enhancing collaboration between Support, Product, and Engineering teams. Her responsibilities include providing regular reporting and insights to executive leadership, focusing on driving a positive customer experience. Additionally, she has developed and executed strategies aimed at increasing product adoption and expanding Acquia's customer base.
Previous Experience
Before her current role at Acquia, Christina Dulude held various positions in web architecture and development. She worked at Dartmouth College as a Web Architect/Engineer from 2013 to 2015 and as an Information Architect/User Experience Designer from 2011 to 2013. Prior to that, she was a Web Developer at Duke University from 2005 to 2011. Dulude also served as a Web Specialist at Indiana University School of Medicine from 2003 to 2005. Her diverse experience in web technologies has contributed to her expertise in technical account management.
Education and Expertise
Christina Dulude earned her Bachelor of Arts degree in Comparative Literature, Gender Studies, and Classical Studies from Indiana University Bloomington, where she studied from 1996 to 2001. She later pursued a Master of Information Science (MIS) at the same institution, completing her studies from 2001 to 2003. Her educational background provides a strong foundation for her work in technical account management and web development.
Career Progression
Dulude's career at Acquia began as a Technical Account Manager, where she worked from 2015 to 2019. She then advanced to the role of Manager/Senior Manager in Technical Account Management from 2019 to 2023. Her progression within the company reflects her growing expertise and leadership in the field. Throughout her career, she has contributed to the development of new features and improvements at Acquia based on customer feedback.