D'arcy Roper
About D'arcy Roper
D'arcy Roper serves as the Sr. Director of Account Management and Customer Success at Acquia, where he has significantly improved customer retention rates. He has extensive experience in account management and solutions engineering, having held various leadership roles at notable companies such as VMware, Hewlett-Packard, and webMethods.
Current Role at Acquia
D'arcy Roper currently serves as the Sr. Director of Account Management and Customer Success at Acquia, a position he has held since 2022 in Boston, Massachusetts. In this role, he is responsible for overseeing customer success initiatives and account management strategies. He has demonstrated a strong ability to improve customer retention rates, notably increasing them from 80% to 94% for Acquia's top 250 enterprise customers across North and South America in Q1 2022. Roper consistently exceeds upsell and cross-sell targets each quarter, showcasing his effectiveness in driving customer engagement and satisfaction.
Previous Experience at Acquia
D'arcy Roper has held multiple positions at Acquia prior to his current role. He worked as the Sr. Director of Solutions Engineers & Presales from 2018 to 2020 and as the Director of Presales and Solution Architecture for the Central & Public Sector from 2015 to 2017. He also served as the Sr. Director of Account Management from 2019 to 2022. His extensive experience at Acquia has contributed to his expertise in customer success and account management.
Professional Background
D'arcy Roper has a diverse professional background with significant roles in various technology companies. He worked at VMware as a Director from 2011 to 2015 and at Hewlett-Packard in several director-level positions from 2005 to 2011. His experience also includes roles at Mercury and webMethods, where he held senior positions in pre-sales and systems engineering. Roper's career spans over two decades, during which he has developed a strong foundation in technology solutions and customer engagement.
Education and Expertise
D'arcy Roper holds a Bachelor of Science in Computer Science from Lehigh University, which he completed from 1990 to 1994. He furthered his education with a Master of Science in Computer Science from George Mason University, studying from 1996 to 1998. Roper's educational background supports his expertise in architecting solutions across various technologies, including cloud computing, virtualization, and IT service management. His academic achievements complement his extensive professional experience.
Achievements in Customer Success
D'arcy Roper has a proven track record in enhancing customer success metrics. He significantly improved customer retention rates for Acquia's enterprise customers and consistently overachieves on upsell and cross-sell targets. His responsibilities also include managing operational aspects of sales and field support, which encompass defining budgets, compensation plans, and productivity metrics. Roper's ability to manage large team quotas exceeding $500 million annually further underscores his impact in the field of account management and customer success.