Harrison Campbell
About Harrison Campbell
Harrison Campbell is a Customer Success Manager currently working at Acquia in San Diego, California. He has a diverse background in customer success and account management, with previous roles at Rigado, Competitor Group, Inc., and Monsido.
Current Role at Acquia
Harrison Campbell serves as a Customer Success Manager at Acquia, a position he has held since 2024. He works remotely from San Diego, California. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His responsibilities include developing customer health metrics to identify knowledge gaps and at-risk customers, which contributes to improved user experiences.
Previous Experience at Rigado
Prior to his current role, Harrison worked at Rigado as a Senior Technical Account Manager from 2022 to 2023. This position was remote, and he contributed for a duration of five months. His work involved managing technical accounts and providing support to clients, ensuring they received the necessary resources for successful product implementation.
Background in Customer Experience
Harrison has a strong background in customer experience, having worked at Monsido as a Customer Experience Team Lead from 2018 to 2022. His role involved creating new materials aimed at improving user adoption and satisfaction in the SaaS and IoT sectors. Additionally, he reorganized and updated training and support documentation to enhance user engagement.
Educational Qualifications
Harrison is pursuing his education at Arizona State University, where he studies Communication and is working towards a Bachelor of Science (BS) degree. He previously attended Gavilan College, where he achieved an Associate of Arts (AA) degree in Language Arts in 2011. His educational background supports his roles in customer success and communication.
Professional Certifications
Harrison holds a certification in Project Planning and Management from Coursera. This certification reflects his commitment to professional development and equips him with skills essential for effective project management and customer success strategies.