Heather Hansen
About Heather Hansen
Heather Hansen is a Senior Gainsight Administrator at Acquia, specializing in CRM development and management. She has extensive experience in customer service and client advocacy, having worked at CareerBuilder for nearly a decade in various leadership roles.
Current Role at Acquia
Heather Hansen serves as a Senior Gainsight Administrator at Acquia, a position she has held since 2022. In this role, she focuses on CRM development and management, emphasizing process development and documentation. Her responsibilities include utilizing metrics-based decision-making to enhance customer success methodologies and processes.
Previous Experience at CareerBuilder
Heather Hansen has extensive experience at CareerBuilder, where she held multiple roles over a span of nearly a decade. She began as an Account Manager from 2000 to 2004, then transitioned to Account Management Team Lead for eight months in 2004. She served as Director of Customer Success and Director, Client Advocacy in 2014, and worked as a Senior Applications Administrator from 2015 to 2020. Her final role at CareerBuilder was as Senior Client Advocacy Manager from 2005 to 2014.
Education and Expertise
Heather Hansen earned a Bachelor of Science degree in Biology from The University of Georgia, where she studied from 1993 to 1999. She is a certified Gainsight Administrator, specializing in breaking down internal silos to improve customer experience. Her expertise includes CRM development and management, focusing on process development and documentation.
Professional Skills
Heather Hansen specializes in CRM development and management, with a strong emphasis on process development and documentation. She employs metrics-based decision-making to drive customer success methodologies and processes, showcasing her ability to enhance customer experiences through structured approaches.