Jacques Hefferan
About Jacques Hefferan
Jacques Hefferan is a Customer Account Manager at Acquia in North Sydney, Australia, with a background in sales and account management across various companies including UberEats and British American Tobacco. He holds a Bachelor's degree in International Business from Western Sydney University and has experience with Salesforce and Docusign.
Work at Acquia
Jacques Hefferan has been employed at Acquia as a Customer Account Manager since 2021. He operates from North Sydney, New South Wales, Australia. In this role, he manages customer accounts and ensures client satisfaction. His responsibilities include maintaining client relationships and addressing their needs effectively.
Previous Experience at UberEats
Jacques Hefferan worked at UberEats in two capacities. He served as an Account Manager for six months in 2019, focusing on client engagement in Sydney, Australia. Prior to that, he held the position of SMB Sales Executive from 2018 to 2019 for 11 months, where he contributed to sales efforts targeting small and medium-sized businesses.
Experience at ATCO Structures & Logistics
Hefferan worked as an Internal Sales Representative at ATCO Structures & Logistics from 2016 to 2018 for a duration of two years. His role involved supporting sales initiatives and engaging with clients to promote the company's offerings in Sydney, Australia.
Background in Education
Jacques Hefferan studied at Western Sydney University, where he earned a Bachelor's degree in International Business from 2012 to 2015. This educational background provided him with foundational knowledge in business principles and practices, which he applies in his professional roles.
Skills and Tools Proficiency
Hefferan has extensive experience with Salesforce and Docusign, utilizing these tools for 18 months. His proficiency in these platforms enhances his ability to manage customer accounts and streamline communication. He is known for his strong attention to detail and effective communication skills, particularly in client interactions via phone and email.